Services
1. Service marketplace
Plik may list or facilitate services provided by independent professionals, businesses and third-party partners. The service catalogue may change by location, availability, Provider participation, season and operational requirements.
2. Service descriptions
Service names, inclusions, exclusions, estimated duration, pricing and eligibility requirements are intended to describe the selected service at the time of booking. The booking-specific terms take precedence over general catalogue descriptions where they conflict.
3. Materials and additional work
Unless stated as included, materials, replacement parts, specialist equipment, travel outside the service area and additional work may incur additional charges. The Provider should obtain customer approval before undertaking materially additional paid work, except where immediate action is reasonably required for safety or to prevent further damage.
4. Professional and regulated services
Where a service requires a licence, registration, qualification or other legal authorisation, the applicable Provider is responsible for maintaining the required credentials. Customers should independently verify credentials where the nature of the service makes this appropriate.
5. Results and suitability
Some services depend on the condition of the customer's property, equipment, body, environment or other circumstances outside the Provider's control. Unless expressly guaranteed, Plik does not promise a particular outcome.
6. Service-specific terms
High-risk, regulated or specialised services may have additional terms, consent requirements, eligibility rules, cancellation policies and safety instructions. Those terms form part of the booking agreement when presented to the customer.
7. Platform role disclosure
Each booking should identify whether Plik/Rituar is the service provider or whether the service is supplied by an independent Provider or third-party partner. This distinction is important for transparency and complaint handling.